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Reviews & Reputation Management

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Listen. Engage. Grow.

Manage guest feedback and digital reputation in one click.

Travelo+ provides an extremely simple & easy-to-use Reviews & Reputation management system. Seamlessly manage feedback, replies, and ratings for multiple properties or chains within a single, unified interface.

Guest Review Management

Comprehensive Reputation Features

Everything a hotel needs to build trust and increase booking conversions.

Aggregation

Real-time Aggregation

Accumulate reviews from all major OTA channels into one simple UI with real-time notifications and alerts.

AI Analytics

AI Sentiment Analysis

Use AI to summarize guest sentiment over time, helping owners understand service gaps in a succinct manner.

API

Reliable API Connectivity

Data is fetched directly via official OTA APIs, ensuring accuracy without relying on unstable web scraping.

Weightage

Weighted Ratings

Assign weightage to specific OTAs to create a custom combined metric that focuses on your most important channels.

Quick Reply

Direct Reply Interface

Reply to major OTA reviews directly from the Travelo+ dashboard to keep engagement high and response times low.

Integration

PMS & Guest Sync

Tags reviews to specific guest profiles in your PMS, allowing you to track a guest's feedback history across multiple stays.

Why is Reputation Management vital?

Reviews are the most unbiased pulse on your services. They are the single most useful tool for new guests to understand your quality before booking.

Strategic Advantages:
  • Pulse Check: Identify and correct service gaps revealed in negative reviews.
  • Staff Motivation: Set review-based targets and rewards for your team.
  • Organic Marketing: Good reviews sell your property better than expensive ads.
  • Transparency: Track feedback across multiple touchpoints in the guest journey.

Convert More Leads

High ratings directly correlate to higher ADR and Occupancy. Let your guests do the selling for you.

Start Free Trial Now

Start Building a 5-Star Reputation

Join 800+ hotels using Travelo+ to automate guest feedback and improve rankings.